Privacy Policy

MedMatchNet is a patient-facing application and brand operated by MedMatch Open, LLC ("MedMatch," "we," "us," or "our"). This Privacy Policy explains how information is collected, used, shared, and protected when you use the MedMatchNet application, website, and related services (collectively, the "Service").

All references to MedMatchNet refer to services provided by MedMatch Open, LLC. Your privacy and trust are important to us.

1. Information We Collect

Information you provide directly

When you use MedMatchNet, you may choose to provide:

• Name, email address, phone number
• General location information (such as ZIP code)
• Symptoms, health concerns, or care preferences
• Appointment or scheduling requests
• Messages or communications with MedMatchNet or its AI-assisted tools

You are not required to provide health information to browse MedMatchNet, but some features may not be available without it.

Health-related information

If you choose to use health navigation or AI-assisted features, you may provide information such as:

• Symptoms and general health concerns
• Preventive care or screening status
• Care-seeking preferences

Important: MedMatchNet does not provide medical advice, diagnosis, or treatment. Information you enter is used solely to support health navigation and care coordination.

Information collected automatically

We may automatically collect:

• Device type, browser type, and operating system
• IP address and approximate location
• App usage and interaction data
• Cookies and similar technologies

This information helps us improve functionality, security, and user experience.

2. How We Use Your Information

We use information collected through MedMatchNet to:

• Provide and operate the Service
• Support health navigation and care coordination
• Enable AI-assisted guidance features
• Respond to inquiries and support requests
• Improve performance, reliability, and security
• Comply with legal and regulatory obligations

We do not sell your personal or health information.

3. AI-Assisted Health Guidance

MedMatchNet includes AI-powered tools (such as the Edha assistant) designed to:

• Ask follow-up questions
• Identify potential care urgency
• Suggest appropriate next steps (e.g., emergency care, urgent care, telehealth, or scheduling)

These tools provide informational and navigational support only. They do not diagnose conditions and do not provide treatment recommendations.

Emergency Notice

If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately. MedMatchNet is not intended for emergency response.

4. How We Share Information

We share information only as necessary to operate MedMatchNet:

With healthcare providers (at your direction)

If you request care or scheduling, relevant information may be shared with healthcare providers to support that request.

With service providers

We may share information with trusted third-party vendors that help us host and secure data, provide analytics and system monitoring, and deliver customer support. These providers are contractually required to protect your information and use it only for authorized purposes.

Legal and safety reasons

We may disclose information if required by law, regulation, court order, or to protect the safety, rights, or security of users, MedMatch, or others.

5. HIPAA and Health Information

In certain circumstances, MedMatch Open, LLC may act as a business associate to healthcare providers and handle information subject to HIPAA. Not all information collected through MedMatchNet is considered Protected Health Information under HIPAA. Regardless of classification, we apply reasonable administrative, technical, and physical safeguards to protect all user information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain user sessions, improve site and app functionality, and analyze usage patterns. You may control cookies through your device or browser settings, but some features may not function properly if cookies are disabled.

7. Data Security

We use reasonable safeguards to protect your information, including encryption of data in transit, secure hosting environments, access controls and monitoring, and security incident response procedures. No system can be guaranteed to be 100% secure, but we take data protection seriously and continuously improve our safeguards.

8. Data Retention

We retain information for as long as your account remains active, as necessary to provide the Service, and as required by law or regulation. You may request deletion of your account and personal information, subject to applicable legal retention requirements.

9. Your Rights and Choices

Depending on your location, you may have the right to access your personal information, request corrections, request deletion, or limit certain uses or disclosures. Requests may be submitted using the contact information below.

10. Children's Privacy

MedMatchNet is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Service or by other reasonable means. Continued use of MedMatchNet after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or data practices, contact us at:

Email: success@medmatchOpen.com
Company: MedMatch Open, LLC
Address: P.O. Box 1543, Boca Raton, FL 33429